by Whitney McCarthy | Jan 23, 2018 | Quality Management System, RizePoint
The best things in life are free… or so the adage goes. But in the world of quality, safety, and operations management, “free” isn’t typically the best solution.
While many organizations utilize spreadsheets or even pen and paper to track their compliance and quality scores, those manual processes can be time-consuming at best and a public health crisis at worst.
When items are found to be out of compliance—whether that is a faulty swimming pool filter, a malfunctioning refrigerator, or damaged flooring—it is vital to immediately notify and hold accountable those individuals who are responsible for corrective action. Time is of the essence when you need to prevent water illness, food poisoning, or a slip-and-fall injury.
Cloud-based Quality Management Software automates the process, end-to-end. It allows you to gather better data, see necessary actions earlier, and act faster to correct issues before they become costly liabilities.
Ways to Save with Quality Management Software
Moving from a manual process where the only cost is personnel, to an automated process that involves a software purchase, can be a profound change. You wonder if the investment is worthwhile, if anyone will lose their job, and how you’ll ask for the budget. You might be surprised to know how much money you’ll save by making the switch.
Save on Time
Time is money and manual processes are more time consuming than you probably realize. RizePoint users typically experience 25%-time savings, like Avendra, who actually saw more than 37%-time savings.
“Using RizePoint we’ve been able to reduce our audit time from 11 hours per audit to 8 hours per audit,” said Ed Thompson, VP of Quality Assurance for Avendra.
This frees up your auditors’ time so they can train and educate employees, shoulder-to-shoulder, on your brand’s best practices.
Save on Damage Control
RizePoint users also reduce noncompliance rates when auditors have time to either visit more locations or visit each location more frequently. With corrective actions automated within the software, our users cut down their time spent assigning and following up on corrective action plans.
Implementing action plans as soon as possible is essential to avoiding costly noncompliance missteps. Nobody wants to be the next Chipotle; its improper food handling practices put 21 people in the hospital and caused sales to plummet as much as 36% in January 2016 according to Forbes.com.
But an increase in compliance not only has the potential to save you money it can also translate into more sales thanks to the better quality and customer experience. And that’s not just talk.
“By using RizePoint for our in-store audits, we’ve simplified and improved our process for identifying performance gaps,” said Joe Turner, CEO of First Sun Management Corp., a Wendy’s Franchisee Company. “As a result of our improved quality, our store sales have improved.”
How do you know how much you could save when you switch to compliance software? We put together a RizePoint ROI calculator to help you see what you could gain with RizePoint software. All you need to do is estimate your number of locations, number of audits, time spent on audits, and auditor salary—the calculator will take care of the rest.
Your company is already investing in software for marketing, sales, accounting, HR, and more. Moving from a manual process to automated Quality Management software will save you both time and money. Let us show you how. Schedule a demo today.
by Whitney McCarthy | Jan 9, 2018 | Quality Management System, RizePoint
Hard Rock International (HRI) is one of the most iconic brands. With venues in 74 countries, including 178 cafes, 24 hotels, 10 casinos, and a collection of music memorabilia, Hard Rock is a world-renowned business.
Maintaining consistency across the hotel and casino portfolio can be challenging. Executing a brand standard with the unique voice, service standards, and experience that Hard Rock delivers requires robust quality assurance. The quality assurance standard for Hard Rock Hotels and Casinos includes an evaluation on the implementation and execution of its brand standards. These brand standards identify and differentiate each property as “Hard Rock.”
Brand Compliance Trends for 2018
Brand experts predict that 2018 will be the year when brands deploy technology to ensure transparency, identity, and real-time damage control. Businesses recognize that in order to build strong relationships with customers, they must maintain and execute brand compliance. HRI was an early adopter of harnesses mobile technology to help streamline and monitor the brand compliance process. In 2018 we predict more businesses will adopt mobile- and cloud-based solutions to improve the quality management process. Further, ensuring brand compliance requires functionality beyond operational checklists; franchise locations will adopt technology for business intelligence and automated corrective action capabilities to enable franchise-wide brand compliance.
Evaluations that Rock
Since 2015, RizePoint has been providing HRI the tools they need to operate efficiently and constantly improve brand compliance results. Before RizePoint, HRI had been completing brand compliance evaluations through annual property visits with an extensive executive team. While the meetings were productive, the expense of travel and limited reporting visibility led HRI’s quality assurance team to look for a way to streamline the evaluation process. Hard Rock International’s quality assurance team chose RizePoint because its functionality went beyond operational checklists and enabled franchise-wide brand compliance.
With RizePoint, HRI made three major improvements to the evaluation process:
- Using Mobile Auditor, property managers start their year knowing that non-compliant items could be addressed year-long, and both the property manager and support center can reach best practices and possible solutions quickly.
- By utilizing RizePoint Corrective Action Management (CAM feature), HRI property managers have the tools they need to organize, prioritize, and address non-compliant items daily.
- By creating ongoing brand improvement conversations, the new evaluation process increased brand compliance by more than 10%. After improving the evaluation process, HRI identified additional uses to give them added value from the platform.
Hard Rock Rises Above
With RizePoint, HRI has ensured greater brand compliance by using technology to improve transparency, identity, and real-time non-compliant issues. As Kelli Gowan, quality assurance manager for HRI, put it, “The advantages of Mobile Auditor—using a tablet for inspecting forms, with the ability to document via text and images and automatically generate reports—well, the system sells itself. There’s no going back to Excel!”
RizePoint is the global leader in quality management SaaS solutions. RizePoint software creates a hub of valuable compliance information to align organizational focus on brand protection. Read the full case study to learn how RizePoint reduced Hard Rock International’s expenses and increased brand compliance.
by Whitney McCarthy | Dec 20, 2017 | RizePoint
RizePoint, the leader in quality experience management software, today announced that it is a finalist in the 2017-2018 Cloud Awards Program for best cloud business intelligence solution.
RizePoint was selected as a finalist for its robust business intelligence tools used by the world’s top food service, hospitality, and retail brands. The RizePoint solution offers two business intelligence features: management dashboards and search-driven analytics (SDA). Management dashboards provide a dynamic user interface with quick, at-a-glance visibility into the voice of quality information users require. With Search-driven analytics, users can ask questions, analyze data, and build pinboards to convey role-based data across the organization.
“RizePoint invested in Search-Driven Analytics after hearing from quality and operations managers that they were spending roughly one-third of their week responding to one-off questions from across the company,” said Frank Maylett, president and CEO, RizePoint. “Our purpose-built BI tools differentiate us from more than 80 competitors in the mobile inspection space.”
The RizePoint Quality Experience Management platform allows users to get better data from within their company, have full visibility into data and operations, and automate corrective action if any problems or opportunities for improvement are found.
Cloud Awards organizer Larry Johnson said: “Again, we have seen an overwhelming level of engagement from organizations of all sizes, each showing their commitment to cloud-based technologies and leveraging them in their own unique way. We have seen new levels of excellence in the submissions reviewed, and the judges have had great difficulty in categorizing those applications which should move further in the process.”
The cloud computing awards program celebrates excellence and innovation in the rapid-growth cloud computing market. Over 300 organizations entered, with entries coming from across the globe, covering the Americas, Australia, Europe and the Middle East. Final winners will be announced on Tuesday 30 January 2018.
RizePoint At-a-Glance
- RizePoint mobile and cloud-based software helps organizations improve the quality, safety, and sustainability of their products, services, and facilities.
- RizePoint’s software is used by 5 of the top 8 hospitality brands and 5 of the top 8 food service brands.
- RizePoint serves more than 387,000 users in 120 countries and territories, speaking 40 languages:
- 105,000 food service restaurants
- 27,000 hotels and resort properties
- 13,000 grocery and retail stores
About RizePoint
RizePoint is the global leader in Quality Experience Management SaaS solutions. RizePoint software creates a hub of valuable compliance information to align organizational focus on brand protection. Dedicated to helping our customers deliver a positive brand experience, RizePoint serves more than 2 million audits with 300 million questions answered annually. Considered the industry standard for food service, hospitality, and retail, RizePoint is headquartered in Salt Lake City, Utah. For more information, visit www.rizepoint.com.
About the Cloud Awards
The Cloud Awards is an international program which has been recognizing and honoring industry leaders, innovators and organizational transformation in cloud computing. The awards are open to large, small, established and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2018 and beyond. Finalists were selected by a judging panel of international industry experts.
by Whitney McCarthy | Dec 18, 2017 | RizePoint
RizePoint, the leading provider of quality management software, has been named to the 2017 FL Top 100+ Software and Technology providers list, a recognition by Food Logistics, the only publication exclusively dedicated to covering the movement of product through the global food supply chain.
“RizePoint’s software streamlines supplier onboarding; line checks; quality, safety, and cleanliness audits; and food safety reporting for some of the world’s top food brands,” said Frank Maylett, President and CEO of RizePoint. “We are proud to be recognized by Food Logistics for the work we do to keep consumers safe.”
The RizePoint quality management SaaS solution is used by top foodservice, grocery, and quick-service restaurants to identify issues, manage corrective actions, enhance business processes, and assure compliance for internal and external regulations—from the Food Safety Modernization Act to internal supplier standards.
The annual FL100+ Top Software and Technology Providers list serves as a resource guide of software and technology providers whose products and services are critical for companies in the global food and beverage supply chain.
“New developments and innovations in the software and technology sector are making sizeable impacts on the global food supply chain,” notes Lara L. Sowinski, editorial director at Food Logistics. “The result is a greater visibility, improved regulatory compliance, enhanced shelf life for perishables, and the emergence of a more proactive and nimble food supply chain that benefits both the food industry and its logistics partners, as well as the end consumer.”
Companies on this year’s 2017 FL100+ Top Software and Technology Providers list will be profiled in the November/December 2017 issue of Food Logistics, as well as online at www.foodlogistics.com.
RizePoint At-a-Glance
- RizePoint mobile and cloud-based software helps organizations improve the quality, safety, and sustainability of their products, services, and facilities.
- RizePoint’s software is used by 5 of the top 8 hospitality brands and 5 of the top 8 food service brands.
- RizePoint serves more than 387,000 users in 120 countries and territories, speaking 40 languages:
- 105,000 food service restaurants
- 27,000 hotels and resort properties
- 13,000 grocery and retail stores
About RizePoint
RizePoint is the global leader in quality management SaaS solutions. RizePoint software creates a hub of valuable compliance information to align organizational focus on brand protection. Dedicated to helping our customers deliver a positive brand experience, RizePoint serves more than 2 million audits with 300 million questions answered annually. Considered the industry standard for food service, hospitality, and retail, RizePoint is headquartered in Salt Lake City, Utah. For more information, visit www.rizepoint.com.
About Food Logistics
Food Logistics is published by AC Business Media, a business-to-business media company that provides targeted content and comprehensive, integrated advertising and promotion opportunities for some of the world’s most recognized B2B brands. Its diverse portfolio serves the construction, logistics, supply chain and other industries with print, digital and custom products, events and social media.
by Whitney McCarthy | Nov 20, 2017 | RizePoint
RizePoint, the leading provider of quality management software, has been named a Top Workplace by the Salt Lake Tribune. RizePoint was one of sixty-five Utah businesses to make the respected listing. The Top Workplace recognition is based solely on employee survey results that measure aspects of workplace culture such as alignment, execution, and connection.
“Making the Top Workplace list for the second consecutive year is an achievement that’s built by every member of the company,” said Frank Maylett, President and CEO. “Our executive committee is focused on creating a team that cares about creativity, integrity, hard work, and fun, and this recognition reflects that focus.”
RizePoint’s employee-centered culture includes unique perks:
- Benefits: RizePoint employee benefits package includes unlimited paid time off, first-rate medical, vision, and dental benefits, and an excellent 401(k) with a generous match.
- Rize & Shine Program: RizePoint’s corporate social responsibility program, Rize & Shine, includes quarterly company-sponsored employee volunteer days amounting to 2,500 hours of service per year.
- Workplace Comfort: RizePoint’s headquarters in Cottonwood Heights, Utah includes stellar mountain views, an onsite daycare, café, gym, height-adjustable desks for all employees, a fully-stocked break area, and an employee fun room with ping-pong, foosball, and gaming consoles.
- Peer-to-Peer Bonuses: RizePoint employees recognize co-worker’s accomplishments—from Turkey Bowl wins to landing new clients—through an online peer giving platform.
WorkplaceDynamics, LLC, a leading research firm that specializes in organizational health, administered the survey for Utah-based companies.
RizePoint At-a-Glance
- RizePoint mobile and cloud-based software helps organizations improve the quality, safety, and sustainability of their products, services, and facilities.
- RizePoint’s software is used by 5 of the top 8 hospitality brands and 5 of the top 8 food service brands.
- RizePoint serves more than 387,000 users in 120 countries and territories, speaking 40 languages:
- 105,000 food service restaurants
- 27,000 hotels and resort properties
- 13,000 grocery and retail stores
About RizePoint
RizePoint is the global leader in quality management SaaS solutions. RizePoint software creates a hub of valuable compliance information to align organizational focus on brand protection. Dedicated to helping our customers deliver a positive brand experience, RizePoint serves more than 2 million audits with 300 million questions answered annually. Considered the industry standard for food service, hospitality, and retail, RizePoint is headquartered in Salt Lake City, Utah. For more information, visit www.rizepoint.com.
About WorkplaceDynamics, LLC
Headquartered in Exton, PA, WorkplaceDynamics specializes in employee feedback surveys and workplace improvement. This year alone, more than two million employees in over 6,000 organizations will participate in the Top Workplaces™ campaign—a program it conducts in partnership with more than 40 prestigious media partners across the United States. For more information, visit https://www.energage.com/ or https://topworkplaces.sltrib.com/
by Whitney McCarthy | Nov 15, 2017 | Quality Management System, RizePoint
RizePoint is thrilled to announce Denise Lee Yohn as our Engage 2018 keynote speaker. Denise Lee Yohn challenges the way companies think about brand building. With customer demands pressuring businesses to deliver exceptional experiences and consistent quality standards, Denise reveals secrets to building a brand that dominates among competitors and elevates customer experiences. With a focus on operational and quality management, Yohn explores creating exceptional experiences throughout your brand. Denise shows you how to align and integrate your quality experience with your employee and customer experiences to fuel your organization’s growth.
Yohn has cultivated her approach through several high-level positions, driving strategy for Burger King, Dunkin’ Donuts, Land Rover, Target, and Oakley. Denise is the author of the bestselling book What Great Brands Do and she has contributed to media outlets including The New York Times, The Wall Street Journal, and the Harvard Business Review.
We are fortunate to welcome Denise to Engage 2018 and create the opportunity to inspire our community to improve brand experience through quality management.
Brand Experience in Your Business
Delivering quality is the foundation of your entire brand experience. With regional compliance requirements as your emphasis, providing consistent and reliable experiences to customers can be challenging across locations. Your customer experience cannot afford inconsistencies, forgeries, or time-consuming reports. The fundamental components of your brand experience rest within unifying employee values, delegating time for quality improvements, and capturing consistent practices across locations.
Brands are the interface between your customers and business. Creating consistent brand experiences can improve your perception of service quality and strengthen brand loyalty with consumers.
Engage 2018
Engage is the only opportunity for you to dive into the RizePoint platform and explore how you can optimize your organization with quality management software. Utilizing the features and functions that RizePoint has to offer, you can strengthen brand experiences by gathering better data, seeing necessary actions earlier, and correcting actions faster.
In addition to the keynote presentation from Denise, Engage gives you in-depth training on RizePoint features, provides networking opportunities within your industry and among the RizePoint team, and provides you with a first look at the future of the RizePoint product. As an attendee, you will also be able to offer suggestions and improvements to our user experience team and schedule one-on-one time with our product team to become a RizePoint expert.
